of increased operators efficiency
tickets created with the correct information
reduction in management time
KIA Italia exclusively uses the email channel to handle inbound and outbound requests with its employees and 270 dealers, dealerships and franchises.
This approach results in a slowed management process and high costs, as well as in a damaged quality of support:
Thanks to Stip, KIA Italia now uses a customized web and mobile platform, with artificial intelligence capabilities and an OCR reading system, to send, address, and manage requests from dealers, suppliers, franchises, and internal employees.
Operators no longer have to deal with requesting and collecting missing data
Stip-created tickets can be resolved in one interaction 95% of the time
Unique web and mobile app for two-way communication
How it works
Thanks to Stip’s technology, dealers, dealerships and KIA employees can submit tickets, even on the move.
Tickets can be created from any channel: social media networks, WhatsApp, Stip’s mobile and web app, email, Telegram and other digital channels.
Stip’s AI only asks KIA Italia dealers for the data needed to handle each specific request, avoiding additional contact between the internal after-sales team and dealers and partners.
With Stip, KIA Italia handles tickets in a single interaction, with no need to contact the person who sent the request again
Through the OCR system, the KIA Italia team no longer has to manually transcribe articulated and complex data, such as license plates, chassis and serial numbers.
This activity normally causes a great loss of time and is accompanied by the risk of making mistakes, which slows down the request management process.
With Stip you simply take a picture and the system automatically reports that information
within the ticket.
Examples of documents managed by Stip:
And there is more!
Artificial Intelligence that automates repetitive customer service tasks with no added value for the customer, allowing operators to focus on resolving complex requests, in just one single interaction.