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Game-changer customer support tool

Choose Stip AI to increase both your customers’ and customer service operators’
satisfaction. Your customized Artificial Intelligence is just one click away

Stip’s AI increases both your customers’ and customer service team’s satisfaction. Your customized AI is just one click away

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MISSION

The AI on the side of your customer support team

A team player AI

Customer service representatives are the core value of any company. We strongly believe humans and Artificial Intelligence should work as a team to deliver the best customer experience. AI can offer a quick and immediate solution for simple questions, saving the customer time and free customer service people from repetitive work, so that they can redeploy their attention onto higher value work.

We believe Artificial Intelligence should be part of your customer support team. It has to cooperate with humans, taking over on repetitive tasks and non-value added activities, while allowing your precious operators to redeploy their attention onto higher value work

HOW IT WORKS

Stip process

Stip is not only about automation and creating a faster customer experience. Our AI helps customer service teams perform better and increases customer support quality. Discover how Stip works: step by step.

Stip is not only about automation and speed. It is also about increasing customer support quality. Find out how, step by step:

Monitor

all user-generated contents (posts, messages, email, live chat conversations) across all company’s digital channels

Identify

requests for assistance or information, differentiating them from contents that are not relevant to the customer service staff

Simple Requests

automatically and in real-time manages 100% of simple assistance requests and requests for information

Complex Requests

let our AI free your agents from non-value added activities. Stip automatically interacts with the customer to collect all data to solve any request

Ticket

creation, automatic and categorized, with all relevant information to solve the request in just one interaction with the customer

Step out

time for a customer service representative to take over! Always bearing in mind the importance of human interaction

Monitor

all user-generated contents across your company's digital channels and platforms

Identify

relevant contents for your customer support team differentiating them by other types

Simple Requests

automatically and in real-time manages 100% of first-level requests for assistance or info

Complex Requests

interacts with the customer to get all information to solve the request in one interaction

Ticket

automatic creation of categorized tickets inclusive of all needed information

Step out

time for a customer service rep to step in and solve the request in the most effective way!

COMPETITIVE ADVANTAGES

Keep your AI easy

with Stip

Your personalized Artificial Intelligence will be ready in a flash! Just 1 to 2 weeks to be generated and trained

Automatic training is not just a dream: let us take over. Stip will take care of your personalized AI training

You won’t have to involve your people: the IT and customer service staff will not be involved unless you want to!

Digital Channels

Where Stip works and how

Stip operates on all digital channels.
Click on your favorite ones and find out how 👇🏼

Email

Facebook

Whatsapp

Instagram

Web Chat

Twitter

Web Form

Telegram

Automatic spam detection and archiving of non-relevant content

Automatic resolution of simple requests

Automatic collection of needed data from customer for complex requests

  • Automatic spam detection and archiving of non-relevant content
  • Automatic resolution of simple requests
  • Automatic collection of needed data from customer for complex requests

Automatic detection and archiving of non-relevant contents for customer care

Automatic resolution of simple requests

Automatic collection of needed data from customer for complex requests

  • Automatic detection and archiving of non-relevant contents for customer care
  • Automatic resolution of simple requests
  • Automatic collection of needed data from customer for complex requests

Automatic detection and archiving of non-relevant content

Moving the conversation from public to private and data collection for complex requests

Categorized ticket creation and routing to the appropriate team for complex requests

Stip's AI and content management on Facebook

Automatic detection of contents not relevant for customer care
Automatic moving the conversation from public to private for complex requests
Automatic collection of needed data from customers for complex requests
Automatic ticket creation and routing for complex requests

  • Automatic detection and archiving of non-relevant content
  • Moving the conversation from public to private and data collection for complex requests
  • Categorized ticket creation and routing to the appropriate team for complex requests

FEATURES

Listen to your customers.
Wherever they are

It does not matter which digital channel your customers’ favorite. Your customer support representatives will be able to answer them on any channel, from a single interface. Never loose a single content: private message, email, social media comment, post, mention, live chat: Stip gets it automatically and in real-time!

It does not matter which digital channel your customers' favorite. Your customer support representatives will be able to answer them on any channel, from a single interface. Never loose a single content: private message, email, social media comment, post, mention, live chat: Stip gets it automatically and in real-time!

Make sense of it all

Monitoring all channels, Stip not only identifies relevant contents, but also detects the priority of resolution. Stip’s AI increases customer support team’s performances by:
 
  • archiving spam contents and contents that are not relevant to customer support team
  • fully managing all info and simple requests
  • partially managing complex request, collecting all missing information to solve them, creating a categorized ticket and routing it to the right team

Monitoring all channels, Stip not only identifies relevant contents, but also detects the priority of resolution. Stip’s AI increases customer support team’s performances by:

  • archiving spam contents and contents that are not relevant to customer support team
  • fully managing all info and simple requests
  • partially managing complex request, collecting all missing information to solve them, creating a categorized ticket and routing it to the right team
Proactively engage
with your customers

Stip responds automatically and in real-time to public posts on social media networks, moving the conversation from public to private. For all digital channels, after identifying a complex request for assistance, Stip engages with the customer asking all relevant information to solve the request

Stip responds automatically and in real-time to public posts on social media networks, moving the conversation from public to private. For all digital channels, after identifying a complex request for assistance, Stip engages with the customer asking all relevant information to solve the request

Route to the best team

Understanding all kinds of contents relies on categorization. Stip is able to identify a category for every request and creates a categorized ticket. It then sends billing enquiries to the accounting department, technical support issues to the help desk team, product requests to your salespeople. The right ticket to the right people

Understanding all kinds of contents relies on categorization. Stip is able to identify a category for every request and creates a categorized ticket. It then sends billing enquiries to the accounting department, technical support issues to the help desk team, product requests to your salespeople. The right ticket to the right people

Stay on top of everything

Never lose control. Stip’s integrated reporting system allows you to keep track of everything: types of requests, issue trends, SLAs, wait time, agent productivity and much more

Your customer service revolution is just one click away

Request your personalized demo today and find out more about Stip

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Request your personalized quotation

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