Game-changer customer support tool
satisfaction. Your customized Artificial Intelligence is just one click away
Stip’s AI increases both your customers’ and customer service team’s satisfaction. Your customized AI is just one click away
MISSION
The AI on the side of your customer support team
A team player AI
Customer service representatives are the core value of any company. We strongly believe humans and Artificial Intelligence should work as a team to deliver the best customer experience. AI can offer a quick and immediate solution for simple questions, saving the customer time and free customer service people from repetitive work, so that they can redeploy their attention onto higher value work.
We believe Artificial Intelligence should be part of your customer support team. It has to cooperate with humans, taking over on repetitive tasks and non-value added activities, while allowing your precious operators to redeploy their attention onto higher value work
HOW IT WORKS
Stip process
Stip is not only about automation and creating a faster customer experience. Our AI helps customer service teams perform better and increases customer support quality. Discover how Stip works: step by step.
Stip is not only about automation and speed. It is also about increasing customer support quality. Find out how, step by step:
Monitor
all user-generated contents (posts, messages, email, live chat conversations) across all company’s digital channels
Identify
requests for assistance or information, differentiating them from contents that are not relevant to the customer service staff
Simple Requests
automatically and in real-time manages 100% of simple assistance requests and requests for information
Complex Requests
let our AI free your agents from non-value added activities. Stip automatically interacts with the customer to collect all data to solve any request
Ticket
creation, automatic and categorized, with all relevant information to solve the request in just one interaction with the customer
Step out
time for a customer service representative to take over! Always bearing in mind the importance of human interaction
Monitor
all user-generated contents across your company's digital channels and platforms
Identify
relevant contents for your customer support team differentiating them by other types
Simple Requests
automatically and in real-time manages 100% of first-level requests for assistance or info
Complex Requests
interacts with the customer to get all information to solve the request in one interaction
Ticket
automatic creation of categorized tickets inclusive of all needed information
Step out
time for a customer service rep to step in and solve the request in the most effective way!
COMPETITIVE ADVANTAGES
Keep your AI easy
with Stip
Your personalized Artificial Intelligence will be ready in a flash! Just 1 to 2 weeks to be generated and trained
Automatic training is not just a dream: let us take over. Stip will take care of your personalized AI training
You won’t have to involve your people: the IT and customer service staff will not be involved unless you want to!
Digital Channels
Where Stip works and how
Stip operates on all digital channels.
Click on your favorite ones and find out how 👇🏼
Web Chat
Web Form
Telegram
Automatic spam detection and archiving of non-relevant content
Automatic resolution of simple requests
Automatic collection of needed data from customer for complex requests
- Automatic spam detection and archiving of non-relevant content
- Automatic resolution of simple requests
- Automatic collection of needed data from customer for complex requests
Automatic detection and archiving of non-relevant contents for customer care
Automatic resolution of simple requests
Automatic collection of needed data from customer for complex requests
- Automatic detection and archiving of non-relevant contents for customer care
- Automatic resolution of simple requests
- Automatic collection of needed data from customer for complex requests
Automatic detection and archiving of non-relevant content
Moving the conversation from public to private and data collection for complex requests
Categorized ticket creation and routing to the appropriate team for complex requests
Stip's AI and content management on Facebook
Automatic detection of contents not relevant for customer care
Automatic moving the conversation from public to private for complex requests
Automatic collection of needed data from customers for complex requests
Automatic ticket creation and routing for complex requests
- Automatic detection and archiving of non-relevant content
- Moving the conversation from public to private and data collection for complex requests
- Categorized ticket creation and routing to the appropriate team for complex requests
FEATURES
Wherever they are
It does not matter which digital channel your customers’ favorite. Your customer support representatives will be able to answer them on any channel, from a single interface. Never loose a single content: private message, email, social media comment, post, mention, live chat: Stip gets it automatically and in real-time!
It does not matter which digital channel your customers' favorite. Your customer support representatives will be able to answer them on any channel, from a single interface. Never loose a single content: private message, email, social media comment, post, mention, live chat: Stip gets it automatically and in real-time!
Make sense of it all
- archiving spam contents and contents that are not relevant to customer support team
- fully managing all info and simple requests
- partially managing complex request, collecting all missing information to solve them, creating a categorized ticket and routing it to the right team
Monitoring all channels, Stip not only identifies relevant contents, but also detects the priority of resolution. Stip’s AI increases customer support team’s performances by:
- archiving spam contents and contents that are not relevant to customer support team
- fully managing all info and simple requests
- partially managing complex request, collecting all missing information to solve them, creating a categorized ticket and routing it to the right team
with your customers
Stip responds automatically and in real-time to public posts on social media networks, moving the conversation from public to private. For all digital channels, after identifying a complex request for assistance, Stip engages with the customer asking all relevant information to solve the request
Stip responds automatically and in real-time to public posts on social media networks, moving the conversation from public to private. For all digital channels, after identifying a complex request for assistance, Stip engages with the customer asking all relevant information to solve the request
Route to the best team
Understanding all kinds of contents relies on categorization. Stip is able to identify a category for every request and creates a categorized ticket. It then sends billing enquiries to the accounting department, technical support issues to the help desk team, product requests to your salespeople. The right ticket to the right people
Understanding all kinds of contents relies on categorization. Stip is able to identify a category for every request and creates a categorized ticket. It then sends billing enquiries to the accounting department, technical support issues to the help desk team, product requests to your salespeople. The right ticket to the right people
Stay on top of everything
Never lose control. Stip’s integrated reporting system allows you to keep track of everything: types of requests, issue trends, SLAs, wait time, agent productivity and much more
Your customer service revolution is just one click away
Request your personalized demo today and find out more about Stip