Why are we trying to get rid of customer service operators?
October 20, 2021
Talking to a company should feel like talking to a friend. That’s why the customer service department is so important for any company today: it
Join the new era of digital customer service
Improve customer experience while streamlining your customer support team’s ticket management
Improve customer experience while streamlining
your customer support team’s ticket management
your customer support team’s ticket management
Discover the benefits
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Increasing in your customer support team work efficiency
Improving your customer support team work
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Problem to solution time reduction for each ticket
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%
Cutting all customer service related costs
WHAT WE DO
Super-power your customer service
Make customer support a revenue source, not a cost center. Plugging-in Stip's AI into your customer support processes, you will be able to manage in automatic all all first-level requests and solve 95% of complex requests with first agent contact, reducing customer support costs per interaction by 70%
Make customer support a revenue source, not a cost center. Plugging-in Stip's AI into your customer support processes, you will be able to manage in automatic all all first-level requests and solve 95% of complex requests with first agent contact
How it works
The secret ingredient for growing your customer service
Content Moderation
Monitor all user-generated content across all digital channels and identify requests for assistance or information
Data Collection
Collect automatically all relevant information and data by interacting with the customer to solve each complex request in just one interaction
Content Moderation
Monitor user-generated content across all digital channels and identify requests for assistance
Data Collection
Collect automatically all needed information to solve each complex request in just one interaction
Ticket Creation
Automatic creation of categorized tickets assigned to the appropriate team, within company’s CRM or on Stip platform
Real Agents
Solve all complex customers' requests thanks to all the data already collected from the customer by Stip's Artificial Intelligence
Multichannel
Where Stip works
Stip’s Artificial Intelligence works on all digital channels, including social media networks, email, instant messaging apps, live chat, website forms and many more
You can count on Stip to monitor and manage all contents across any digital channel
Web Chat
Web Form
Telegram
INTEGRATIONS
Choose your way
Thanks to Stip native integrations, you can keep using your existing CRM or go with Stip Platform
Keep using your CRM
Stip native integration with all CRMs, external or proprietary, allows you to not disrupt your company’s internal processes and keep all your data. The integration will take just 1 to 2 weeks to be completed!
Don’t have a CRM?
Stip platform helps your customer service team to prioritize and solve customer issues with easy-to-use features and strong agent capabilities built for maximizing operative efficiency
Partners
Who we partner with
Stip partners with VCs and customer service providers to reach the growing customer support market with a scalable and innovative solution
Want to be Partner?
Blog
Everything you want to know
Want to dive into customer service, technology and AI? Read from our blog
The Power of Customer Service Representatives
September 18, 2021
The Company. The Customer. Each has something the other wants. There are times when the two don’t see eye to eye. The connection between the
Il ruolo dell’Intelligenza Artificiale al tempo del COVID-19
October 14, 2021
L’ormai noto Coronavirus si è diffuso in tutto il mondo, causando un totale aggiornato ad ottobre 2021 di 245 milioni di persone infette e quasi 5
Come gestire al meglio il proprio social media customer service
July 26, 2021
Il customer service è l’insieme di tutti i servizi relativi a chiarimenti, informazioni o reclami forniti ai clienti prima, durante e dopo l’acquisto di un prodotto o
FAQ
Questions?
We’re here to help
We believe human interaction is the real value of Customer Support. That’s why, contrarily to a chatbot, Stip maximizes operators’ efficiency by cutting out all non value added activities, helping them focus just on solving their customers’ problems in one interaction. Find how Stip works at this link
Absolutely! Stip can be natively integrated with any CRM. The integration is performed internally by Stip team and it requires only 1 to 2 weeks. In case you don’t have a CRM system or you want to use a platform born for digital customer support, Stip Platform is also an available solution for you. Find out more at this link
Stip works on any digital channel: social media networks (Facebook, Instagram, Twitter), email, instant messaging apps (WhatsApp, Telegram), reviews (Amazon, Trustpilot), live chat, website form and many more. Find out how it works at this link
This is the most important goal. Stip’s AI increases customer support team’s performances by:
- archiving all contents that are not relevant to customer support team or spam contents
- automatically managing all info and simple requests
- identifying all complex request, collecting all missing data to solve it, creating a categorized ticket and routing it to the right team
Your representatives will be able to focus just on helping your customer solving the most expensive and important issues in just one interaction. Find out more at this link
Of course. We know that big companies have different customer support processes. Therefore, Stip can be personalized to help your team improve their performances and keep working as they love. For further information, book a call with us
One of the biggest “pros” of implementing Stip is the training time of your personalized AI. All we need are just a few categorized tickets and we’ll perform the magic! Your personalized AI will be ready in just a few weeks.
Almost none. You won’t have to involve your people: the IT and customer service staff will not be involved unless you want to! Leave us all the work: your set-up, AI training and integration with your CRM or your digital channels will be ready in a flash. Check out more at this link
Of course. Stip has a section that includes downloadable data, statistics and reports you will be able to check and study to better perform and understand how your team works. Stip’s integrated reporting system allows you to keep track of everything. Check out more at this link
Stip platform is available in any language. Stip’s AI is natively multingual and it is therefore deployable for all latin languages. For further information and other international language, book a call with us.
Never. Stip improves CX: its AI provides customers with the right answer from your company’s FAQs or automatically collects missing information from the customer to help your agents to solve any customer request in one interaction, eliminating waiting times or long queues for customers. Stip’s AI always assists customers in real-time and with a high level of personalization. Check out more at this link
Your customer service revolution is just one click away
Request your personalized demo today and find out more about Stip
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